Terms and Conditions

Please read these Terms and Conditions carefully before using DRRD Nutrition's website, patient portal, online booking platform, or clinical services. By accessing or using our services, you agree to be bound by these terms. These Terms apply alongside our Privacy Policy.

1. Agreement to Terms

By accessing or using DRRD Nutrition's website and services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, you must not use our services.

  • These Terms constitute a legally binding agreement between you and DRRD Nutrition.
  • We may modify these Terms from time to time. Material changes will be communicated by email or through our patient portal.
  • Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

2. Services

DRRD Nutrition is a regulated nutrition practice providing clinical nutrition counselling, medical nutrition therapy, meal planning, and educational content through in-person and virtual visits.

3. Eligibility

You must meet the following requirements to use our services:

  • You must be at least the age of consent in your province (16 in Ontario, 14 in Quebec for healthcare decisions). Patients under that age require a parent or legal guardian to consent on their behalf.
  • You must provide accurate and complete health information so we can provide safe care.
  • You must be physically located in a province where our practitioners are licensed to practice during the time of care.

4. User Accounts

To access our patient portal, online booking, and certain other features, you may need to create an account.

  • You must provide accurate and complete information when creating your account.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
  • You must notify us immediately of any unauthorized use of your account.
  • We reserve the right to suspend or terminate accounts that violate these Terms or that are inactive for extended periods.

5. Consent to Treatment & Information Practices

By using our services, you consent to the following information practices, which are explained in detail in our Privacy Policy:

  • Collection and use of your personal health information for the purposes of providing nutrition care.
  • Use of AI-assisted clinical documentation tools, processed by AWS Bedrock in the United States under a Business Associate Agreement (HIPAA-eligible).
  • Cross-border processing of certain types of data as described in the Privacy Policy.
  • Communication with you via email and SMS about your appointments, care, and account.
  • You may withdraw consent for AI processing at any time by contacting us. Withdrawing consent will disable AI-assisted features but will not affect other care.

6. Intellectual Property

All content, features, and functionality of our website, patient portal, meal plans, and educational materials are owned by DRRD Nutrition and protected by Canadian and international copyright, trademark, and other intellectual property laws.

  • You may not copy, modify, distribute, or republish our content without written permission.
  • Our trademarks, logos, and brand assets may not be used without written consent.
  • Content you submit (e.g., feedback, food journal entries) remains your property; you grant us a limited license to use it for the purposes of your care.

7. User Content

You retain ownership of any content you submit to our services, but grant us the rights necessary to deliver care.

  • You are responsible for the accuracy and lawfulness of the content you submit.
  • Content must not violate any laws or third-party rights.
  • We may remove content that violates these Terms or applicable law.
  • By submitting content, you grant us a non-exclusive, royalty-free license to use, store, and display it for the purposes of providing care to you.

8. Prohibited Activities

You agree not to engage in any of the following:

  • Using our services for any unlawful purpose.
  • Attempting to gain unauthorized access to our systems, accounts, or data.
  • Interfering with the proper functioning of our services or other users' experience.
  • Harassing, abusing, or threatening our staff or other users.
  • Sharing your account credentials with others.
  • Using automated systems (bots, scrapers) to access our services.
  • Recording any consultation or visit without our explicit written consent.

9. Fees and Payment

Fees for our services are disclosed at the time of booking or registration.

  • Fees are payable at or before the time of service unless otherwise agreed.
  • We accept payment via credit card and other methods disclosed at booking.
  • Cancellation and no-show fees may apply per our cancellation policy.
  • Insurance reimbursement (where applicable) is between you and your insurer; we provide receipts for submission.
  • All fees are in Canadian dollars unless otherwise specified.

10. Termination

Either party may terminate the patient-practitioner relationship in accordance with professional standards.

  • We may terminate accounts that violate these Terms or where the practitioner-patient relationship cannot be safely or effectively maintained.
  • You may discontinue services at any time by notifying us.
  • Upon termination, your right to use our services ends. Your clinical records will be retained as required by law (see Privacy Policy, Section 10).
  • Provisions relating to intellectual property, confidentiality, limitation of liability, and indemnification survive termination.

11. Disclaimer

Our services are provided in accordance with professional standards but with the following disclaimers:

  • Our services do not replace medical care provided by your physician.
  • AI-assisted features are tools used by our practitioners to enhance care; they do not replace professional clinical judgment.
  • We do not guarantee specific health outcomes from using our services.
  • Our website may contain general information that is not medical advice for any specific individual.
  • While we strive for uninterrupted service, we cannot guarantee that our website or portal will be available without errors or interruptions.

12. Limitation of Liability

To the maximum extent permitted by law:

  • DRRD Nutrition shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.
  • Our total liability for any claim is limited to the amount you paid us for the service that gave rise to the claim, in the 12 months preceding the claim.
  • Nothing in these Terms limits liability for: gross negligence, intentional misconduct, professional negligence by a regulated practitioner, or other liability that cannot be excluded under applicable law.

13. Indemnification

You agree to indemnify and hold harmless DRRD Nutrition, its directors, employees, and contractors from any claims, damages, or expenses (including reasonable legal fees) arising from your violation of these Terms, your violation of any law, or your infringement of any third-party rights.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles.

  • Any dispute arising under these Terms will first be addressed through informal good-faith negotiation.
  • If unresolved, the dispute will be referred to mediation.
  • If still unresolved, the dispute will be submitted to the exclusive jurisdiction of the courts of the Province of Ontario.
  • If you are a Quebec resident, the laws of Quebec applicable to consumers may grant you additional rights that take precedence over this clause.

15. Professional Complaints

Our dietitians are regulated by professional colleges. If you have a complaint about the professional conduct of a dietitian, you may contact:

  • College of Dietitians of Ontario (Ontario): https://www.collegeofdietitians.org/
  • Ordre professionnel des diététistes du Québec (Quebec): https://opdq.org/
  • Or the equivalent regulatory body in your province.

16. Changes to Terms

We may update these Terms from time to time to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes, we will notify you by email or through our patient portal at least 30 days before the changes take effect, where reasonably possible. Your continued use of our services after changes take effect constitutes acceptance of the updated Terms.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us: